What does an IT Technician 1 do?

• Troubleshoot computer and basic network problems
• Provide L1 help desk support
• Setup new workstations/laptops/mobile devices
• Provide basic Active Directory user administration
• Provide excellent written documentation and properly communicate escalations
• Liaison with 3rd party vendors in order to support the customer
• Adapt quickly to changing responsibilities and take ownership of other projects as assigned
• Above all, work with team members to ensure a positive internal and external customer experience

Are you a fit for this role? We are seeking someone with a proven track record in the following:

• Experience in a technical support role
• History in working with Windows 7 and up
• Understanding of basic network concepts and computer hardware
• Experience with backup solutions and concepts
• Attention to detail and dedication to maintaining organization even when things are hectic
• Excellent listening, written, and verbal communication skills
• Highly desired: Experience in an IT Services company (aka Managed Service Provider)