What does an IT Client Manager do?

• Provide consulting for client base to ensure their technical and service needs are met
• Be able to provide L3 technical support when necessary – the buck stops with you
• Work with and utilize L1/L2 help desk staff to ensure customer satisfaction
• Ultimately responsible for integrity of all client documentation
• Liaison with 3rd party vendors in order to support the customer
• Lead Quarterly Business Review meetings with your client base
• Uncover new opportunities within customer base, such as projects, hardware/software, etc.
• Above all, work with team members to ensure a positive customer experience

Are you a fit for this role? We are seeking someone with the following experience:

• 8+ years in a technical support role
• Extensive experience with setup and administration of Windows Servers, Active Directory, firewalls/routers, and core network protocols
• Intimate understanding of small/medium network designs
• Extensive experience with backup solutions and concepts
• Attention to detail and dedication to maintaining organization when things are hectic
• Excellent listening, written, and verbal communication skills
• Highly desired: MCSE or MCITP Certification
• Highly desired: Ability to communicate in a sales role
• Highly desired: Experience in an IT Services company (aka Managed Service Provider)