INFORMATION TECHNOLOGY – HELP DESK

ComSys has an immediate Full Time opening for an IT Professional who is looking for a strong, growing IT Company that will reward the execution of challenging work. There is plenty of room for growth and advancement.

Responsible for providing technical assistance and support related to computer systems, hardware, or software.

Primary responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person, over the phone or by eMail
• Write documentation articles
• Train computer users
• Maintain daily performance of computer systems
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem
• Walk customer through problem-solving process
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Install computer peripherals for users
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Run reports to determine malfunctions that continue to occur
• Create, update and close service tickets